Howdy partner! We want you to be as happy with your western wear as a cowboy with a fresh pair of boots. If something ain’t quite right with your order, we’ll make it right faster than you can say “yeehaw!”

Our Return & Exchange Policy

We accept returns and exchanges within 15 days of you receiving your items. All returned items must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • In original packaging

Note on Final Sale Items: Our clearance items (marked “Clearance” on the website) are final sale and cannot be returned or exchanged, partner. Make sure you’re certain before purchasing these specially priced items!

How to Return or Exchange

Step 1: Contact Us

Email our customer service at [email protected] with your order number and what you’d like to return or exchange. Use our handy template below:

Subject: Return/Exchange Request for Order #[Your Order Number]

Howdy Cowgirl Fit Team,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return/exchange: [List item names and quantities]

Reason for return/exchange: [Please specify]

For exchanges: I’d like to exchange for [item name and size/color if different]

Please let me know next steps. Much obliged!

[Your Name]

Step 2: Wait for Instructions

We’ll email you within 1-2 business days with return instructions and your return authorization number (RMA).

Step 3: Package and Ship

Pack your items securely in the original packaging (or similar sturdy packaging) and include all original tags. Ship to:

Cowgirl Fit Returns
3336 James Martin Circle
Columbus, US 43215

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Will be processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Exchanges: We’ll ship your new item within 1-2 business days after receiving your return.

Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. For exchanges, we’ll cover the shipping cost to send your new item.

Damaged or Incorrect Items

If your order arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement faster than a jackrabbit on a hot griddle!

Questions?

Our customer service team is happier to help than a puppy with a new chew toy! Reach us at [email protected].