Howdy partner! At Cowgirl Fit, we’re committed to making your western wear shopping experience smoother than a well-oiled saddle. Below you’ll find all the details about our shipping and return policies.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia) using trusted carriers to get your western wear to you faster than a mustang at full gallop!
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx (delivery within 10-15 business days after processing)
- Free Shipping: Available on orders over $50 via EMS (delivery within 15-25 business days after processing)
Processing Time:
We’ll process your order faster than you can say “yeehaw!” – typically within 1-2 business days. You’ll receive a tracking number once your order ships so you can follow your package’s journey.
Returns & Exchanges
We want you to be as happy with your purchase as a cowboy with a new pair of boots! If something isn’t quite right, we’ll make it right.
Return Policy:
- Returns and exchanges accepted within 15 days of delivery
- Items must be unworn, unwashed, and in original condition with all tags attached
- Original packaging required
- Important: Clearance items (marked “Clearance” on our website) are final sale and cannot be returned or exchanged
How to Return or Exchange:
- Contact Us: Email [email protected] with your order number and return/exchange request using our handy template:
Subject: Return/Exchange Request for Order #[Your Order Number]
Howdy Cowgirl Fit Team,
I’d like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return/exchange: [List item names and quantities] Reason for return/exchange: [Please specify] For exchanges: I’d like to exchange for [item name and size/color if different] Please let me know next steps.
Much obliged!
[Your Name] - Wait for Instructions: We’ll email you within 1-2 business days with return instructions and your return authorization number (RMA)
- Package and Ship: Pack items securely in original packaging with all tags and ship to: Cowgirl Fit Returns
3336 James Martin Circle
Columbus, US 43215 - Receive Your Refund or Exchange:
- Refunds: Processed within 3-5 business days after we receive your return to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Exchanges: Shipped within 1-2 business days after we receive your return
Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. For exchanges, we’ll cover the shipping cost to send your new item.
Damaged or Incorrect Items:
If your order arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement faster than a jackrabbit on a hot griddle!
Got Questions?
Our customer service team is happier to help than a puppy with a new chew toy! Reach us at [email protected].